True Glamping

FAQ

Frequently asked questions

Where is the accommodation?▼

We have four oceanfront RVs available for guests, and three additional rooms in our Club House.

Where is the campsite, and how safe is it?▼

Our campsite is located at a private marina, accessible only to VIP guests, ensuring a high level of security.

How far is the dock from the campsite?▼

GLAMPING @ VANCOUVER ISLAND has two docks. Duke Point is about a 15-minute drive from the campsite, while Departure Bay is about 25 minutes away.

How far in advance should I book the trip?▼

The earlier, the better! Booking early increases your chances of securing your preferred dates.

How early should I book ferry tickets?▼

We recommend booking ferry tickets as soon as your travel plans are confirmed. Ferry tickets sell out quickly, especially in summer.

Is it necessary to bring rain boots?▼

Rain boots are recommended for foraging trips as there may be mud and sand. They also provide good grip and are easy to clean.

Do I need to bring a life jacket?▼

We provide life jackets, but you are welcome to bring your own if you prefer.

Should I prepare my own fishing gear?▼

Fishing gear will be provided, but you can bring your own if you’d like.

Should I bring food with me?▼

If you choose our Full Package, we will provide basic meals. Guests are also welcome to bring their own snacks. Note: If you have food allergies, please inform our staff in advance.

Can I modify or cancel my booking after purchasing a package?▼
  • For changes made more than 30 days in advance, we will issue a full credit for future bookings (subject to restrictions and cancellation fees).
  • Changes are not permitted with less than 30 days’ notice, and no credit will be given.
  • No refunds will be issued for evictions due to violations of club rules.
  • No refunds are available for early departures or late arrivals.
  • All changes or membership transfers incur a $50 service fee.
  • Credits are valid for one year from the original booking date.
  • Trips booked in the low season can be rebooked in the peak season by paying the price difference.
  • Trips booked in the peak season can be rebooked in the low season, but no refund will be given for the price difference.
  • Certain activities are subject to weather, wind, and participant age conditions. Pricing is subject to change until full payment is received.
Is Wi-Fi available at the campsite?▼

Yes, we provide free Wi-Fi at our Campsite and Club House.

Is there a grocery store nearby?▼

The nearest grocery store is about a 15-minute drive from the campsite.

Can I bring pets?▼

Yes, we are pet-friendly, we have an assigned RV for the family that has pets. But pets must be kept on a leash at all times and are not allowed inside the Club House or other RVs. If you plan to bring a pet, please inform our customer service team in advance. Whether pets are allowed will depend on their breed and size.

What should I pack for the trip?▼

We recommend packing weather-appropriate clothing, sturdy footwear, sunscreen, and insect repellent. A detailed packing list will be provided upon booking.

What happens in case of bad weather?▼

Certain outdoor activities may be rescheduled or canceled due to weather conditions. If this happens, we’ll do our best to offer alternative activities or reschedule your experience.